Support Warranty Information
Physitemp Instruments warrants its instruments to be free from defects in material and workmanship for a period of 12 months from the date of shipment. Repair or replacement will be made at no charge at the discretion of Physitemp if the defect is not the result of misuse or abuse. Physitemp accepts no consequential liability for delay in delivery, alleged faulty performance of the product, or any other cause.
This limited warranty covers parts and labor, but not transportation and insurance charges. In the event of a warranty claim, contact Physitemp Instruments at 973-779-5577 or by email at firstname.lastname@example.org. If the cause is determined to be a manufacturing fault, Physitemp will repair or replace all defective parts and restore the unit to operation. Warranty return shipping charges back to customer will be covered by Physitemp. Damage due to misuse or accidental breakage is not covered.
Temperature probes are considered expendable and are not covered by this warranty unless found to be defective within 30 days of receipt, at which time they may be returned for repair or replacement at the discretion of Physitemp Instruments.
If equipment is received damaged, customer is responsible for contacting Physitemp Instruments immediately so a damage claim can be initiated with the carrier. In the event of shipping damage all shipping containers and packing material must be retained for inspection.